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Q: What will happen if I closed the Payment Window before the Transaction was done?

A: If you close the Window nothing will happen because the Transaction will only take place after entering a TAN also known as Transaction Number. If you didn´t enter the Transaction will only fail wi...

4/16/2012 10:32:19 AM

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Q: I bought a Ship again but I cannot claim it. What shall i do now?

A: Please remember that you are not able to claime more than one Premiumship the the same Type. If you bought it already Please write a Ticket to our Costumer Support and we will check what we can do...

4/16/2012 10:42:00 AM

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Q: Why I cannot join a new Fleet directly after leaving my old one?

A: There is a fleetjoining penalty of 21 days. It starts with the moment of joining the fleet. It also starts to count again if you are moved within the fleet squads or as squad between fleets.

4/16/2012 11:27:20 AM

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Q: Help my Account was hacked! What can I do now?

A: First, we need to Investigate your Account if it was hacked or not. In that Case we need the following Informations you sended the E-Mail Address that is matching the one that was registered with...

4/16/2012 11:53:43 AM

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Q: My friend took over my Account and has stolen my Crew, Credits and Points?

A: In this case we are not talking about a hacking Case because the Login Informations given out to your friend you. Please note that Account sharing is strictly forbidden.

4/16/2012 11:54:19 AM

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